Política de reembolso
Moon Goods USA will happily honor any valid Refund/Return.
We have set up certain minimum return standards to ensure a consistent customer experience.
- Invoice is required for all Refund/Return
- Refund/Return within 30 days of purchase
- We accept only unopened new merchandise may be returned for Refund/Return within 30 days of purchase with 15% restocking fee.
- Merchandise purchased incorrectly will be subject to a 15% restocking fee for Refund/Return.
- To be eligible for a Refund/Return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We will refund the value of the goods returned but will NOT refund the value of any shipping paid.
Please do not send your purchase back to the manufacturer.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Due to Change of Mind
As long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
To return your product, you should mail your product to:
18520 NW 67th Ave Miami, FL 33015 USA
Phone: +1 (786) 271-1223